Terms of sale

Preamble

The present general terms and conditions of sale, governed by articles L.111-1 and following of the Consumer Code, determine the rights and obligations of the parties. By validating their order on the website accessible at the address "https://trinquette-artisanat.fr", the user declares to have read, understood, and accepted without reservation the terms of the said order as well as the entirety of these general terms and conditions of sale.

1 – COMPANY PRESENTATION

Name: TRINQUETTE SARL

Capital: 1000,00€

Registered office: 8 bis rue Andre Michel 34000 MONTPELLER

SIREN: 918 241 845, Intra-community VAT number FR43918241845, RCS Montpellier

Website: www.trinquette-artisanat.fr

2 – PURPOSE OF THE GTC

The general terms and conditions of sale described below detail the rights and obligations of the company TRINQUETTE and its customer in the context of the sale of any product presented on the site www.trinquette-artisanat.fr. They aim to define the reciprocal obligations between the seller and the customer. TRINQUETTE reserves the right to modify at any time these General Terms and Conditions of Sale, hereinafter referred to as GTC. However, the General Terms and Conditions of Sale applicable to the order are those accepted by the buyer at the time of placing the order. The parties agree that their relations will be exclusively governed by this contract, to the exclusion of any other condition. The items offered for sale cannot be the subject of any assignment, of any nature whatsoever.

Any user of the site agrees to respect, without restriction or reservation, these GTC, whether visiting or proceeding with an order. The customer is required to be aware of them before any order placement.

The validation of the order by the customer implies acceptance without restriction or reservation and prior full and entire adherence to the General Terms and Conditions of Sale.

3 – PRODUCTS

The items visible on the site www.trinquette-artisanat.fr are deliverable only within the limits of available stocks. In the absence of product availability, TRINQUETTE undertakes to inform the buyer as soon as possible by electronic mail. The buyer will then have the option to choose another item or cancel their order and be refunded.

Any customer claim concerning the order or delivery of an unavailable item will be considered unfounded.

TRINQUETTE strives to describe the products offered for sale with the greatest accuracy possible. However, if errors may have occurred regarding this presentation, TRINQUETTE's liability cannot be incurred. The illustrations and photos of the products supporting the text do not enter into the contractual field. In no case can TRINQUETTE's liability be incurred based on the said illustrations/photos.

4 – PRICE

The sales prices of the products online on the TRINQUETTE Site, indicated in euros, are those in effect at the time of the Order placement by the Buyer. The sales prices of the products may be modified by TRINQUETTE at any time. This modification will be notified to the Buyer before any Order.

These prices do not include shipping costs, charged in addition to the price of the products purchased. Shipping costs will be indicated before the Buyer's Order is registered. The different shipping options appear on the Site; they may be modified at any time by TRINQUETTE.

The prices include the value-added tax (VAT) applicable on the day of the Order. Any change in the applicable VAT rate will be automatically reflected in the price of the products sold by TRINQUETTE within its Site.

5 – ORDER

Any Order implies acceptance of these General Terms and Conditions of Sale, without prejudice to specific contractual conditions concluded between the Parties.

Before validating their Order, the buyer has the opportunity to check the details of their Order project and correct any errors.

The distance selling contract is concluded from the moment the buyer confirms their order by validating the payment. It is considered as having knowingly accepted the content and conditions of the Order in question and in particular these General Terms and Conditions of Sale, the fact that their Order implies a payment obligation on their part, the prices, volumes, characteristics, quantities, and delivery times of the products offered for sale and ordered by the buyer.

Once this step is validated, the buyer can no longer cancel their Order. The sale will be final (subject to the buyer exercising their right of withdrawal under the conditions provided for in article 8 of these General Terms and Conditions of Sale). The Order will be confirmed to the buyer by any appropriate means and an electronic mail will be sent to them upon the shipment of their Order.

6 – PAYMENT CONDITIONS

The price is payable in cash, in full on the day of the order placement by the Client, by way of secure payment, according to the following modalities:

  • By bank cards: Visa, MasterCard, American Express, other blue cards
  • Paypal 

Payment data is exchanged in encrypted mode thanks to the Mollie tool.

The Seller will not be required to proceed with the delivery of the Products ordered by the Client if the latter does not pay the full price under the above conditions.

Payments made by the Client will only be considered final after the Seller has effectively received the amounts due.

Late payment will result in the immediate exigibility of the entirety of the amounts due by the Client, without prejudice to any other action that the Seller would be entitled to undertake against the Client.

Furthermore, the Seller reserves the right, in case of non-compliance with the payment conditions outlined above, to suspend or cancel the delivery of ongoing orders made by the Client.

No additional fees, exceeding the costs borne by the Seller for the use of a payment method, can be charged to the Client.

7 – DELIVERY

The delivery fees will be specified on the Site, all taxes included, during the Order process and must be accepted by the Client at the time of Order validation. They will appear on a specific and distinct line from the one specifying the price of the Products. It is expressly stated that the amount of delivery fees can vary depending on the territory of delivery of the Products, which the Client acknowledges and expressly accepts. The delivery times are indicated on the Site and depend on the mode of delivery chosen by the Client. Delivery times exclude Saturdays, Sundays, and public holidays. In application of article L. 216-1 of the Consumer Code, the Parties agree that the Products will be delivered within the deadlines specified during the Order process of the Products and before the validation of said Order. Delivery times are also reminded in the Order confirmation email sent to the Client. However, as TRINQUETTE uses external providers (carriers, postal services, etc.) for the routing of the Products, TRINQUETTE is entirely dependent on these third-party providers. The delivery times indicated on the Site may thus be impacted by the providers without TRINQUETTE being responsible for these delivery delays and the consequences that may result.

When the delivery is made against signature, it serves as proof of the good receipt of the parcel. The transfer of risks and responsibility related to the Products occurs upon the receipt of the Products by the Client. From this date, the Client will be solely and uniquely responsible, as well as for their use and all consequences that may arise. Consequently, the Client commits to checking, at the time of delivery, that the delivered Order is complete, compliant, and has not been damaged. Otherwise, the Client commits to refusing to receive the Order and to affix their signature on any justifying document. Any Order received against the signature by the Client will be considered as being compliant, complete, and in perfect condition at the time of delivery.

8 – RETURN & EXCHANGE

In accordance with article L221-24 of the Consumer Code, the buyer has a period of 14 days to exercise their right of withdrawal. Within 14 days following the date of receipt of the ordered merchandise, the buyer can therefore request the exchange or refund of the purchased item(s) without having to justify reasons nor to pay any penalty provided that the Products are returned in their original packaging and in perfect condition allowing their remarketing, accompanied by the purchase invoice.

Beyond the 14-day period, TRINQUETTE will be free to refuse the exchange, credit, or refund.

To exercise the right of withdrawal, the Client must notify TRINQUETTE (8 bis rue André Michel 34000 MONTPELLIER – contact@trinquette-artisanat.fr) of their decision to withdraw before the expiry of the deadline by means of an unambiguous statement (for example, letter sent by post or electronic mail).

The Client may use the model withdrawal form below:

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of TRINQUETTE, 8 bis rue André Michel 34000 MONTPELLIER:

I/We () hereby notify you of my/our () withdrawal from the contract for the sale of the good ()/for the provision of services () below: Ordered on ()/received on (): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: (*) Delete as appropriate.

In the event of exercising the right of withdrawal within the aforementioned period, only the price of the purchased Product(s) and the delivery fees are refunded; the return costs remain at the Client's expense.

The exchange (subject to availability) or refund will be made within a period of 14 days from the receipt, by the Seller, of the Products returned by the Client under the conditions provided in this article.

9 – CONFIDENTIALITY

In accordance with the "informatique et libertés" law no. 78-17 of January 6, 1978, as amended, the processing of personal data of the Client is governed by the CNIL and the Client has the right to access, modify, rectify, and delete data concerning them by addressing TRINQUETTE, 8 bis rue André Michel 34000 MONTPELLIER – contact@trinquette-artisanat.fr.

The Client may subscribe to the TRINQUETTE newsletter and thus choose to be regularly informed of the offers proposed. They have, at any time, the possibility to unsubscribe by clicking on the link provided for this purpose on each of the newsletters.

10 – INTELLECTUAL PROPERTY

The TRINQUETTE website and all the elements found there, whether visual, textual, or sound, are the exclusive property of TRINQUETTE. Any total or partial reproduction without agreement is prohibited and punishable by law.

11 - RESPONSIBILITIES

The responsibility of TRINQUETTE cannot be engaged for all events, inconveniences, or damages inherent to the use of the Internet network, notably in case of service interruption, external intrusion, or the presence of computer viruses.

Furthermore, TRINQUETTE cannot be held responsible for the non-execution of the contract concluded in case of fortuitous event, force majeure, disruption, or total or partial strike, in particular of postal services and means of transport and/or communications, flooding, fire. TRINQUETTE will incur no liability for any indirect damage due to the present, loss of operation, loss of profit, damages, or expenses, which could occur.

12 – LEGAL WARRANTIES

The products sold on the site www.trinquette-artisanat.fr are subject to the legal warranty of conformity stated by articles L.217-4 and following of the Consumer Code and to the warranty against hidden defects stated by articles 1641 and following of the Civil Code.

13 - CUSTOMER SERVICE AND AFTER-SALES SERVICE

You can contact Customer Service for free by email for any questions related to your order, its shipment, and its tracking: